= Improve quality (bug-free) of the IT product/service.
= Development of new features, processes for new services
= Improving accuracy, timeliness and completeness of customer communication.
= Improving accuracy, timeliness and completeness of new connections.
= Improving up-time and quality of services.
= Reducing response times for complaints, improving customer experience.
= Reducing the Billing Errors, Timeliness of Billing.
= Improving the Call Completion Ratio, which is a result of Network Quality.
= Timeliness and Quality of New Schemes that are launched from time to time
= Reducing Customer complaints.
= Improving Sales Productivity
= Enhancing (internal or external) customer satisfaction.
= Reducing the account receivables.