= Improve quality (bug-free) of the IT product/service.

= Development of new features, processes for new services

= Improving accuracy, timeliness and completeness of customer communication.

= Improving accuracy, timeliness and completeness of new connections.

= Improving up-time and quality of services.

= Reducing response times for complaints, improving customer experience.

= Reducing the Billing Errors, Timeliness of Billing.

= Improving the Call Completion Ratio, which is a result of Network Quality.

= Timeliness and Quality of New Schemes that are launched from time to time

= Reducing Customer complaints.

= Improving Sales Productivity

= Enhancing (internal or external) customer satisfaction.

= Reducing the account receivables.

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