Why Six Sigma ?




Six Sigma seeks to identify and remove the causes of defects and errors in delivering service and manugacturing products. It uses a set of management methods, including statistical methods and creates a dedicated infrastructure of people within the organization who are experts in these methods. Six Sigma aims to deliver “Breakthrough Performance Improvement” from current levels) in relevant operational and performance measures.

Six Sigma Methodology of DMAIC ( Define, Measure, Analyze, Improve and Control ) helps one in achieving Optimum result through minimum resource mobilization in ORGANISATIONS


Who should attend the programme:


Top management
CEOs 
Administrators
Quality managers
Executives
Students
professionals

Why to attend the programme 
Improving productivity 
Customer satisfaction 
Top line growth with an impact on bottom line growth 
Inventory management and control 
Process management and improvement 
Improving sales 
Effective Manpower utilization and Employee satisfaction 
Reducing waste 
Innovation 
Cultural change 
Training and development 

Industries applicable

Healthcare
Hotels
Manufacturing
Automobile
IT
BPO
Recruitment
pharmaceuticals
Finance
Banking , etc

Programme Curriculum:


Pre Define:

What is Six Sigma?
Why Would a Company adopt Six Sigma?
How Six Sigma bring Success to a Company?
How industry fails to Deliver Six Sigma?
Mitigating risk in customer care
Financial benefits of Six Sigma
Define:
DMAIC
SIPOC
Voice of the customer
Critical to Quality 
Developing a Team and defining Roles and responsibilities 
Developing Business case and Charter
Define Phase review


Measure:
Data collection
Data Attributes
Normality 
Tools used to measure the Data(Histogram, check sheet, )
Measuring Capability
Sigma level and Measure phase review
Analyze:
Understanding The Process
Cause and effect Diagram/pareto analysis
Hypothesis testing
Correlation / Regression
Analyze phase review
Improve:
Developing solution
Developing Decision making
Pilot programs
Development of implementation plans
Measure the improvement and Review
Control:
Assessing the result of Process improvement
Standardization of the process (PDCA- Plan, Do, Check, Act)
Control charts
Project closure
Control Phase review