= Improve quality (bug-free) of the IT product/service.
= Reduce the waiting time
= Reduce billing errors
= Improve occupancy
= Reduce lost calls
= Increase customer delight
= Maintain optimum inventory
= Minimize wastage and pilferage
= Reduce the room turnaround time
= Reduce the attrition rate
= Improve employee satisfaction
= Reduce no shows
= Reduce the time from order to service