Why this TQM programme?
Total Quality Management (TQM)
describes a management approach to long–term success through customer
satisfaction. In a TQM effort, all members of an organization participate in
improving processes, products, services, and the culture in which they work.
Total Quality
Management TQM, also known as total productive maintenance. In a TQM effort,
all members of an organization participate in improving processes, products,
services, and the culture in which they work. Total quality management programs
facilitate quality management, quality control, compliance management, risk
assessment, document control and any other component of total quality that
contributes to the control, quality and validity of a product and/or service. A
total quality management program under a single platform can dramatically
streamline a company's process and increase profitability.
Who should attend the programme
Top management
CEOs
Department heads
Production
Heads
Quality managers
Executives
Students
professionals
Administrators
Why to attend the programme
Customer
satisfaction
Inventory management and control
Process management and improvement
Effective Manpower utilization and Employee satisfaction
Reducing waste
Innovation
Industries applicable
Healthcare
Hotels
Manufacturing
Automobile
IT
BPO
Recruitment
pharmaceuticals
Finance
Banking , etc
Programme Curriculum:
What you can learn from
this program
1. Introductory TQM Concepts.
2. An overview of TQM principles/concepts/tools.
3. Why Would a Company adopt TQM?
4. Finding and Eliminating Lost Time.
5. Strategic and systematic approach
6. Daily process
management and standardization.
7. Progress evaluation
in the plan.
8. The momentum of the TQM
effort is managed by the steering committee
9. The PDCA cycle to drive issues to
resolution.
10. Monitoring and evaluation of Quality Performance.
Duration
1 day
Methodology
• Games
• Videos
• Case
studies
• Role
plays
• Stories
• Exercises
The Training programme will be conducted at the
Factory premises itself.