= Improve quality (bug-free) of the IT product/service.
= Reducing the number of errors
= Reduction of FTEs by process reengineering
= Ensure rework reduction Reduce sloppy errors
= Reduction of IRR
= Improvement of average productivity
= Improve skill index of production staff across the company
= Achieve a utilization of 75% across production lines
= Achieve an overall internal quality target 98% for the client
= Enhanced revenue generating opportunities by proper capacity management
= Improve the updating process of the client's database
= Reducing the timeline of roll-out of new process.