= Improve quality (bug-free) of the IT product/service.
= Improving customer feedback and response processes
= Reducing documentation errors
= Improving the reconciliation processes.
= Reducing response delays.
= Reducing or eliminating invoicing errors
= Eliminating the possibility of erroneous data entry
= Reducing audit non conformities.
= Reducing salary issue turnaround time
= Control spending over time
= Reducing complaints.
= Enhancing (internal or external) customer satisfaction.
= Reducing the account receivables.